|I think the biggest thing I learned when I was a student here that served me my whole life, both professionally and personally, is the problem-solving process.
||00:00:00.000 - 00:00:12.793
|We had that in Physics, I remember, 101, and I tell people what's so key about that, it's the first step of the problem-solving process that most people do not accomplish, and the first step is to define the problem.
||00:00:12.793 - 00:00:31.066
|I don't know how many times - I mean I spent another twenty-three years in the Army after I came back and graduated - how many times we would be working on something and you would spend sometimes days, weeks, solving something that was not the problem.
||00:00:31.066 - 00:00:52.149
|So I always tell people, when-. I mean we would be in meetings and, as I got a little more rank and could enforce these things,
||00:00:52.149 - 00:01:01.692
|typically what happens, the senior person says what they're going to say, what they want you to do, and people rush out to go, and I say, "Okay, everybody stop. Take a deep breath. What did he say?
||00:01:01.692 - 00:01:17.040
|Let's define the problem," because it's so easy to just see what you think was the problem
||00:01:17.040 - 00:01:28.069
|and that may not be actually what the problem is, but once you define the problem then you can start working on the other elements to solve the problem.
||00:01:28.069 - 00:01:39.191
|You can solve a problem that was not the problem, that that person didn't bring forward, so that's why I say in a lot of cases just take your time.
||00:01:39.191 - 00:01:48.279
|It works in your personal life or it can work professionally: what is the problem? Sometimes people oversimplify or they miss what is really the problem and try to go straight to solving something else.
||00:01:48.279 - 00:02:05.717